These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and conditions you may not use or access this website. Before placing an order, if you have any questions relating to these Terms and Conditions please contact our customer service representatives by e-mail at firstname.lastname@example.org or call us on 01283 740004 between 9.00am- 5.00pm Monday-Saturday.
We reserve the right to modify or withdraw, temporarily or permanently this website or any part thereof with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Trent Furnishing Co Ltd websites.
Your privacy is important to us so we only use the information you provide about yourself when using this website to assist us in improving our service to you. We do not share this information with any 3rd party.
To comply with the Data Protection Act 1998 we are required to inform you that any personal information you provide to us and any user information from which we can identify you is held on our computing system for the sole purpose of processing your order. We use your information only for the following purposes:
Purchase of products
Payment is accepted by Cash, Cheque, Credit Card and Debit Card with the exception of American Express Cards.
All orders placed on this website will be subject to the acceptance in accordance with these Terms and Conditions:
Non- acceptance of an order may be a result of one of the following:
Trent Furnishing Co Ltd will store ordered furniture at no extra charge for up to four weeks after its arrival into our warehouse.
Cancellation before delivery
If after having placed your order you decide to cancel it prior to delivery you will need to do advise us immediately. We would suggest via a phone call as time is often of the essence. Once we acknowledge receipt of your cancellation, you will receive a full refund of any payment already made. Please note this does not include the items classed as Bespoke or Special Orders.
Bespoke Items or Special Orders.
If the items ordered are not from stock, we will have commissioned a supplier to make them specifically for you. Unless we receive your written notification to cancel within 7 working days of the order we regret to advise you that we will have to charge you a cancellation fee. This fee will vary depending on what the order consists of and whether we have been able to halt the order before the manufacturer has started to incur costs themselves. This includes bespoke and special orders such as all upholstered furniture ordered to the customers exact requirements of fabric/leather covering, interior types, mechanism types, wood shades or combination of pieces within a range. This also includes cabinet furniture made to alternative dimensions to the standards.
Trent Furnishing Co Ltd provides a full delivery and installation service across mainland England & Wales and we will always contact you to arrange a date for delivery with an approximate time. Due to traffic conditions this time can sometimes alter on the day but we will endeavour to keep you fully informed of this, our vehicles all have mobile phones & traffic linked satellite navigation systems and if we are running late and you require an update as to the arrival time you can contact us on 01283 740004 and we will request the vehicle to contact you direct. We will deliver the goods into the room of your choice and your furniture will be unpacked and assembled (where necessary) by our two-man crew, but if access does not allow this we will leave them in the nearest other room, or another part of the property or an outdoor area as appropriate. If the goods will not physically fit into your home at all, it is your responsibly to find somewhere else to leave them. Our delivery men will be able to help you move some smaller items around in the home to make access easier, however it is your responsibly to ensure that access points are clear enough for the furniture to fit through. Please be aware that it is your responsibly to ensure that the goods you are ordering do actually fit into your home as the manufacturers and ourselves cannot take returns for this reason. If no-one is in at the home when we have arranged the delivery date & time we reserve the right to make a charge for a second delivery, this will be dependant on the size of the goods and your location in comparison to the distance to our warehouse.
Cancellation after delivery
Here at Trent Furnishing Co Ltd we hope you will be pleased with your purchase, however in the event that you are not entirely satisfied you are entitled to cancel this contract provided that you exercise your right in writing no longer than seven working days after the day which you receive the goods. Providing the goods are in perfect resalable condition and in the original packaging. Trent Furnishing Co Ltd will issue a full refund within 30 days. If the product is not in a fully resaleable condition we reserve the right to refuse a refund on the item. If the goods are not faulty the cost of returning them is your responsibility and the goods are your responsibility until they arrive at the warehouse. If you cannot return them we will arrange to collect them but the cost of this collection will be deducted from any refund. If the goods are used or the original packaging has not been retained Trent Furnishing Co Ltd will charge a restocking fee of 20% of the total order value. Refunds will be issued by cheque or to the credit/debit card that was used to place the order. We are unable to offer a refund or exchange on personalized, made to measure bespoke pieces or special orders unless they are deemed to have a manufacturing fault. This includes bespoke and special orders such as all upholstered furniture ordered to the customers exact requirements of fabric/leather covering, interior types, mechanism types, wood shades or combination of pieces within a range. This also includes cabinet furniture made to alternative dimensions to the standards. We are unable to offer a refund on any mattresses (unless deemed faulty) which have been unpacked or used due to hygiene reasons. We are unable to offer a refund on any piece of furniture which has been damaged, worn or soiled in it’s use.
All furniture is guaranteed for at least one year, on condition that each item is cared for in accordance with the advice contained on the Trent Furnishing Co Ltd websites or care guide leaflets enclosed with the furniture. However many of the products carry a longer guarantee and for details of this please contact our staff to discuss the guarantee on the items you are purchasing. Where appropriate Trent Furnishing Co Ltd will repair the item free of charge during this term or will replace the piece at our discretion if we believe this is appropriate. Should an item arrive faulty, we will automatically offer either a repair, replacement or a full refund. We reserve the right to repair an item rather than replace it where necessary. Our Trading policy does not affect your statutory rights. Trent Furnishing Co Ltd is based in the UK and trades under UK law and regulations.
Trent Furnishing Co Ltd,
72-73 High Street, Burton on Trent,
Staffordshire DE14 1LD, United Kingdom
Telephone: 01283 740004
The registered company details are: Trent Furnishing Co Ltd, Wellington House, Church Street, Melbourne, Derby DE73 8EJ, United Kingdom Company Registration No: 908516 (England & Wales). VAT Registration Number 126 2049 96 - Established 1967