Terms & Conditions

Haynes Furnishers Terms and Conditions –  The www.haynesfurnishers.co.uk, www.recliners4u.co.uk, www.suites2u.co.uk, www.furniturebrands4u.co.uk, www.contemporaryfurniture4u.co.uk, www.adjustablebeds4u.co.uk websites (the “Website”) are provided, owned and controlled by Trent Furnishing Co Limited (a company registered in England & Wales with company number 908516) to you (the“User”) subject to the following conditions (the “Conditions”). Trent Furnishing Co Ltd can be contacted at info@haynesfurnishers.co.uk

These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below. If you do not agree to be bound by these Terms and conditions you may not use or access this website. Before placing an order, if you have any questions relating to these Terms and Conditions please contact our customer service representatives by e-mail at info@haynesfurnishers.co.uk or call us on 01283 740004 between 9.00am- 5.00pm Monday-Saturday.

We reserve the right to modify or withdraw, temporarily or permanently this website or any part thereof with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time, and your continued use of the website or any part thereof following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the Trent Furnishing Co Ltd websites.

Your privacy is important to us so we only use the information you provide about yourself when using this website to assist us in improving our service to you.  We will email you about the progress of the order and also any product after sales / warranty issues with the furniture, and pass details to the manufacturers of the products for any after sales / warranty issues.  If Guardsman Cover is purchased we will pass on your details to them for the warranty.  Please read our privacy policy for more information. 

Payment is accepted by Cash, Cheque, Credit Card, Bank Transfer and Debit Cards. We reseve the right to deduct any bank fees or card fees we have incurred from any refunds given.

Ordering/Lead times
All orders placed on this website will be subject to the acceptance in accordance with these Terms and Conditions:

  • All orders are subject to availability
  • Upon placing an order, all purchasers will be given an estimated lead time for delivery. We cannot be held responsible for unforeseen delays in the arrival of goods. We will however do our best to solve any problems these delays might cause. This estimation shall be in no form binding upon Trent Furnishing Co Ltd and shall at no point be a condition of any contractual obligation with purchasers.
  • On placing your order we will send you an ‘acknowledgement of order’ indicating that Trent Furnishing Co Ltd has received your order with details of the items ordered, payment total and estimated lead time. If this has not been received within 7 days you must contact us immediately so that a copy can be issued to you. It is essential that you do receive this confirmation as if there are any discrepancies with the order it is your responsibly to contact us to inform us within 7 days. After 7 days you are deemed to have accepted the goods shown on the order as correct.

Non- acceptance of an order may be a result of one of the following:

  • The product you ordered is unavailable.
  • Our inability to obtain authorization for your payment.
  • The identification of a pricing or product description error on the site.
  • You not meeting the eligibility to order criteria as set out in the Terms and Conditions.

Trent Furnishing Co Ltd will store ordered furniture at no extra charge for up to four weeks after its arrival into our warehouse.

Cancellation before delivery
If after having placed your order you decide to cancel it prior to delivery you will need to do advise us immediately. We would suggest via a phone call as time is often of the essence. Once we acknowledge receipt of your cancellation, you will receive a full refund of any payment already made. Please note this does not include the items classed as Bespoke, Made to Order & Special Orders. See below for the definition of Bespoke, Made to Order and Special Orders.

Bespoke Items, Made to Order & Special Orders.
If the items ordered are not from our own showroom floor stock, we will have commissioned a supplier to make them specifically for you. Unless we receive your written notification to cancel within 14 days of the order we regret to advise you that we will have to charge you a cancellation fee. This fee will vary depending on what the order consists of and whether we have been able to halt the order before the manufacturer has started to incur costs themselves but can be up to 40% of the total order value. This includes bespoke items, made to order items and special orders such as all upholstered furniture ordered to the customers requirements of fabric/leather covering, interior types, mechanism types, wood shades or combination of pieces within a range. This also includes cabinet furniture made to your choice of finish/colour, handles, hinges, or alternative dimensions to the standards.

Trent Furnishing Co Ltd provides a full delivery and installation service across mainland England, Wales & Southern Scotland. We will call you to arrange delivery of your goods once they arrive in our warehouse. We will advise of a date and an approximate two hour window. Due to traffic conditions this time can sometimes alter on the day but we will endeavour to keep you fully
informed of this, our vehicles all have mobile phones & traffic linked satellite navigation systems and if we are running late and you require an update as to the arrival time you can
contact us on 01283 740004 and we will request the vehicle to contact you direct.

If the first delivery date we suggest is not acceptable, we will contact once again when our schedule allows. If this second date is not acceptable, we will require the remaining payment of the order in full at this point. We will then attempt a third date. In the unlikely event you are still unable to accept delivery, we reserve the right to charge additional storage of £25 per week, payable before any further delivery attempt will be made. If no effort to resolve this is made by the customer within three months of the first attempt for delivery, or delivery is persistently refused, Trent Furnishing Co Ltd reserve the right to cancel the order at the end of this three month period and retain all monies paid at this point.

If no-one is in at the home when we have arranged the delivery date & time we reserve the right to make a charge for a further delivery, this will be dependent on the size of the goods
and your location in comparison to the distance to our warehouse.

We will deliver the goods into the room of your choice and your furniture will be unpacked and assembled (where necessary) by our two-man crew, but if access does not allow this we will leave them in the nearest other room, or another part of the property or an outdoor area as appropriate. If the goods will not physically fit into your home at all, it is your responsibly to find somewhere else to leave them. Our delivery men will be able to help you move some smaller items around in the home to make access easier, however it is your responsibly to ensure that access points are clear enough for the furniture to fit through. Please be aware that it is your responsibly to ensure that the goods you are ordering do actually fit into your home as the manufacturers and ourselves cannot take returns for this reason.

Cancellation after delivery
Here at Trent Furnishing Co Ltd we hope you will be pleased with your purchase, however in the event that you are not entirely satisfied you are entitled to cancel this contract provided that you exercise your right in writing no longer than 14 days after the day which you receive the goods. This is providing the goods are in perfect resalable condition and in the original packaging where appropriate. Trent Furnishing Co Ltd will issue a full refund within 30 days. If the product is not in a fully resaleable condition we reserve the right to refuse a refund on the item(s). If the goods are not faulty the cost of returning them is your responsibility and the goods are your responsibility until they arrive at the warehouse. If you cannot return them we will arrange to collect them but the cost of this collection will be deducted from any refund. If the goods show signs of being used Trent Furnishing Co Ltd will charge a restocking fee of 40% of the total order value. Refunds will be issued by in the same format as the payments were received.

We are unable to offer a refund or exchange on personalized, made to measure, bespoke or special orders unless they are deemed to have a manufacturing fault*. This particularly includes bespoke, made to measure and special orders such as all upholstered furniture which is not from our showroom floor and is therefore ordered to the customers requirements of fabric/leather covering, interior types, mechanism types, wood shades or combination of pieces within a range (see section above for clarification of bespoke goods & made to measure goods). This also includes cabinet furniture made to alternative dimensions to the standards. Due to hygiene reasons we are unable to offer a refund on any mattresses which have been unpacked or used. We are unable to offer a refund on any piece of furniture which has been damaged, worn or soiled in it’s use.

*To establish any manufacturing fault the consumer must allow the goods to be inspected by the manufacturer (or their appointed agents) and usually would be in the consumers home.

All furniture is guaranteed for at least one year, on condition that each item is cared for in accordance with the advice contained on the Trent Furnishing Co Ltd websites or care guide leaflets enclosed with the furniture. However many of the products carry a longer guarantee and for details of this please contact our staff to discuss the guarantee on the items you are purchasing. Where appropriate Trent Furnishing Co Ltd will repair the item free of charge during this term or will replace the piece at our discretion if we believe this is appropriate. Should an item arrive faulty, we will automatically offer either a repair, replacement or a full refund. We reserve the right to repair an item rather than replace it where necessary. Our Trading policy does not affect your statutory rights. Trent Furnishing Co Ltd is based in the UK and trades under UK law and regulations.

Trent Furnishing Co Ltd,
72-73 High Street, Burton on Trent,
Staffordshire DE14 1LD, United Kingdom
Telephone: 01283 740004
Email: info@haynesfurnishers.co.uk
The registered company No: 908516 (England & Wales). VAT Registration Number 126 2049 96 – Established 1967